By using our website, you consent to the collection and use of your personal information by Positive Progress as explained below. If you have questions regarding our Privacy Statement, please contact Positive Progress.
Keeping your information safe
1. The data we collect.
The data we might collect may include:
Identity Data – names, usernames or similar.
Contact Data – addresses, emails and contact information.
Transaction Data – payment details and details of products and services purchased from us.
Technical Data – internet protocol (IP) address, browser type and version, operating system etc.
Usage Data – how you use our website, products and services.
1.1. Automatically collected data.
1.2. Personal data provided by you.
Personal data and personal information, means any information that can identify you as an individual (note it does not include data where the identity has been removed i.e. anonymous data). You can visit our website without providing us with any information. Any personally identifying information that we collect will be provided to us by you. And this might happen in a variety of contexts. You may provide such data to us if you complete an online form, when you register to participate in our community features or when you purchase any products or services from us. Additionally, we might obtain personal data from you when you ask for us help by any means.
1.3. When we request data.
When you purchase products or services (whether paid or free) from Positive Progress we will request personal data. The personal data that we request may include your name, email address and where appropriate further contact information and your valid payment card or account numbers, sort-codes, expiration dates. We use this information to fulfill our service to you and to help us serve you better in the future. We will only share payment information as required by companies involved in your transaction. And we will not share your personal information with any other third party unless it is needed to fulfill our service to you.
There might be instances where we may request your personal information in order to grant you access to protected and secured parts of our site (like our E-courses or our knowledge-commerce areas). This information will include your registration data (name and email), information request data and response data (“User Information”). Access to certain content on our website may be allowed under an agreement between you and Positive Progress and will require a username and/or password. By accessing and using our protected and secured site(s), you agree to maintain the confidentiality of your username and password and consent to our Disclaimer.
2. How we use any data that is collected.
2.1. To improve site content and user experience.
Positive Progress keeps track of the websites and pages you visit within our site. This information may be used to improve the content, design, usability, and quality of the service, to improve your user experience; to generate and provide statistics regarding the use of our service, to deliver content from us that might benefit you, and to develop new products and services.
2.2. To support our relationship with you.
We use any personal information you have given us for purposes of supporting your relationship with Positive Progress. This support may include any webdesign and building that we carry out for you, any content creation, website support and development and/or any marketing that you instruct us to do on your behalf. We will also use your personal information to alert you to any of our products or services, our latest blog posts and our most recent news, and to provide you with our resources (e.g. tutorial documentation and e-books) as we deem appropriate. If you leave a comment on our site, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
By default Positive Progress does not share your personal data. We do not sell, trade or transfer User Information to third parties. However, we may we might provide User Information to our service providers for the direct emailing of our newsletter or online surveys. We will also disclose User Information if we have your consent; we need to share it to provide you with the products and/or services you requested; are responding to a court order or should you violate our terms.
Should Positive Progress employ third party companies to provide support, these third parties will only have access to your personal information to the extent required to perform these tasks on our behalf and will be obligated not to disclose or use it for any other purpose.
2.3. In case of an emergency or legal process.
In the event that Positive Progress should undergo a business transition (such as a merger, acquisition, corporate divestiture or dissolution like bankruptcy), or should sell all or a portion of its assets, we may share, disclose or transfer all of Your information to the successor organization, either during the transition, or for any due diligence that might be carried out before any such transition. In such a situation, you will be provided with notice that a transfer of your information is imminent, and you will be given an opportunity to opt-out of the transfer of your information.
Generally non-personally identifying information is used for identification purposes in the event of an emergency (threatening life or property), or where proper legal process allows using such information. For instance, we may use your IP address in cooperation with your Internet provider, to attempt to identify you if it is necessary to contact you or to bring legal action against you should you violate our Terms & Conditions, be causing injury to or interference (intentionally or unintentionally) with our company’s rights or should you be adversely affecting other users and causing harm by your activities.
We reserve the right to disclose your Personal Information, including credit card information, as required by law or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against you. Positive Progress will cooperate with government and law enforcement officials to enforce and comply with the law. Information may be disclosed, at our discretion, if we believe it is necessary or appropriate for claims and any legal process.
3. Your choices and legal rights.
Under certain circumstances members covered by the General Data Protection Regulation (GDPR) have the following legal rights in relation to their personal data:
- to request access to your personal data
- to request correction of your personal data
- to request erasure of your personal data
- to object to processing of your personal data
- to request restriction of processing your personal data
- to request transfer of your personal data
- to withdraw consent
Your personal data will be retained indefinitely by Positive Progress unless you opt-out or unsubscribe. You always have the option to receive no future communications from us by opting out. You can opt-out and unsubscribe from Positive Progress at any time and when you do, we will delete all the information we have regarding you. To unsubscribe all you will need to do is scroll down to the foot of our sent emails and click the appropriate link. You can always request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you have any questions or difficulties in unsubscribing, please do contact us.
You can access, review, update and correct Personal Information you have provided us by sending an email to firstname.lastname@example.org and explaining how you would like to modify your preferences. The accuracy of User Information is important to Positive Progress. You can always request updates to your User Information that is held by Positive Progress by contacting us.
4. How we protect the information we have.
Although we make every reasonable effort to keep any personal information safe and secure, we cannot promise, and you should not expect, that your personal information will remain secure in all circumstances. Although no method of information transfer over the Internet or electronic data storage is known to be 100% secure, our site does use secure socket layer (SSL) encryption for data. Neither Positive Progress nor the site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.
Like almost all other websites Positive Progress uses “cookies”. A cookie is a small text file which asks for permission to be placed on your computer’s hard drive. Once you agree, the file is added. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. The only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data off your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted for security. We do not store your credit card number in cookies.
6. Links to other websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement and you should exercise caution and look at the privacy statement applicable to the website in question.
7. Children Aged 16 and Under
Positive Progress recognizes the special obligation to protect personally identifiable information obtained from children aged 16 and under. AS SUCH, IF YOU ARE 16 YEARS OLD OR YOUNGER, MITSGRIFFIN REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If the Company discovers that a child age 16 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from all our records.
8. Your acceptance of these terms.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
[Last updated 30/09/2019]